Privacy Policy and Data Protection Framework

1. Our Commitment to Data Integrity

The Houston Patch Co. (referred to as “the Company,” “we,” “us,” or “our”) operates a secure manufacturing facility off Beltway 8 in Houston, Texas. We are not a data broker or a generic promotional reseller. We are a direct manufacturer. Our data collection is limited strictly to what is necessary to engineer, produce, and deliver your custom manufactured goods.

2. Information We Collect

To provide high-precision manufacturing services, we collect two categories of information:

A. Personal and Corporate Identifiers

When you request a quote or place an order, we collect:

Contact Information: Name, corporate email address, and phone number (713, 281, or 832 area codes are prioritized for local logistics).

Business Details: Company name, industry sector (e.g., Petrochemical, Law Enforcement, Logistics), and physical shipping addresses.

Financial Data: Payment information processed through secure, PCI-compliant gateways. We do not store full credit card numbers on our local Houston servers.

B. Technical Manufacturing Data

Because we are a factory, we collect data specific to your production run:

Vector Artwork & Logos: Digital files submitted for digitizing.

Technical Specifications: Thread type requirements (e.g., Nomex® FR spec), backing preferences, and garment application data.

IP Addresses: Standard web logging for security and fraud prevention.

3. Compliance with Texas Data Laws

The Houston Patch Co. operates in full compliance with the Texas Data Privacy and Security Act (TDPSA). As a Texas-based manufacturer, we respect the rights of Texas residents to:

• Confirm whether we are processing their personal data.
• Correct inaccuracies in their personal data.
• Delete personal data provided by or obtained about the consumer.
• Obtain a copy of the consumer’s personal data in a portable and usable format.

4. How We Use Your Data

We utilize your information exclusively for the following manufacturing and business purposes:

Order Fulfillment: Converting your digital artwork into physical DST/PXF embroidery paths and managing the production queue on our Tajima equipment.

Logistics & Delivery: Coordinating freight and local Houston delivery to commercial docks, refineries, or corporate offices.

Safety Notifications: Contacting you if a chosen material (such as iron-on adhesive) is flagged by our shop floor as unsafe for your specified industrial environment (e.g., FR coveralls).

Internal Quality Audits: Maintaining a history of your brand’s specific Pantone (PMS) colors to ensure consistency across future production runs.

5. Data Protection & Secure Storage

We implement “Defense-in-Depth” security protocols to protect your intellectual property and personal data:

Encryption: All data transmitted through custompatcheshouston.com is protected by Industry-Standard SSL/TLS encryption.

Access Control: Access to Client artwork and contact data is restricted to our local Houston-based digitizers and shop floor managers.

No Outsourcing: Because we do not outsource our manufacturing to overseas brokers, your data and designs never leave our controlled internal network. This significantly reduces the risk of intellectual property theft common in the “cheap” patch industry.

6. Third-Party Data Sharing

We do not sell, rent, or trade your personal information to third-party marketers. We only share data with essential service partners required to complete your industrial contract:

Shipping Carriers: Sharing your address with UPS, FedEx, or local Houston couriers for delivery.

Payment Processors: Securely transmitting data to financial institutions to authorize transactions.

Legal Authorities: Only when required by law or to protect the safety and integrity of our Houston manufacturing facility.

7. Cookies and Tracking Technologies

Our website uses cookies to enhance your user experience and streamline the quoting process. These include:

Essential Cookies: Necessary for the functionality of our custom quote engine.

Analytical Cookies: Helping us understand which industrial sectors (e.g., “PVC Patches Houston”) are most in demand so we can adjust our raw material inventory.

Preference Cookies: Remembering your brand’s specific material choices for faster re-ordering.

8. Intellectual Property & Digital Asset Retention

As a specialized manufacturer, we maintain a secure archive of your digitized embroidery files (DST/PXF). This allows for “Zero-Setup” re-ordering. If you wish for your digital manufacturing blueprints to be permanently deleted from our local servers following the completion of a contract, please submit a written request to our Houston office.

9. Children’s Privacy

Our services are strictly B2B and intended for industrial and corporate procurement. We do not knowingly collect data from individuals under the age of 18.

10. Changes to This Framework

As the Texas regulatory landscape evolves, we may update this Data Protection Framework. All changes will be timestamped at the top of this page. We encourage our industrial partners to review this policy periodically.

11. Contact Our Data Compliance Officer

If you have questions regarding your data, or if you are a safety officer requiring a data audit for your organization’s procurement records, contact our Houston shop floor: