Customer Feedback & Quality Assurance
At The Houston Patch Co., we engineer custom patches for the toughest jobs in Texas. But our job doesn’t end when the gear leaves our Beltway 8 loading dock. We need to know how our products actually perform in the field.
Whether you are outfitting a refinery crew in the Energy Corridor or a logistics team at the Port of Houston, your feedback is our most valuable raw material.
Why We Need Your “Field Data”
We don’t just collect reviews for marketing; we use your feedback to calibrate our shop floor.
- Machine Calibration: If a merrowed border frays after 50 wash cycles, we need to know so we can adjust the thread tension on our Tajima machines.
- Adhesive Testing: Did our 3M™ 300LSE adhesive hold up to the 100-degree Houston heat on your hardhats? Tell us.
- Crew Recognition: If our Master Digitizer, Elena, nailed the microscopic text on your woven patch, we want to pass that praise down to the floor.
The Accountability Guarantee
If something went wrong with your order, we don’t hide behind an automated email. We are a local Houston factory, and we stand behind our needlework. If you experienced a manufacturing defect, please use this form to report it, and our Lead Engineer will review your machine files immediately.
(Read our full Complaints & Dispute Resolution Policy here.)
Submit Your Feedback
Fill out the Quality Assurance form below. If you have photos of your patches in action on the job site, please upload them. We love seeing our gear at work.